We know that many customers compare prices before buying a new bicycle. Recently, several customers have shared online offers for Tern bikes from sellers who are not authorised by the official distributor.
While an unusually low price may seem attractive, buying from an unauthorised seller can create uncertainty around product authenticity, warranty registration, after-sales support and access to local technical assistance.
To provide customers with another option, we have worked with the official distributor to introduce Disty Direct—a programme that makes selected global-brand bicycles more accessible while retaining a pathway to official warranty support.
What Is Disty Direct?
Disty Direct is a deferred local support programme for selected bicycles.
It allows customers to purchase an eligible model at a discounted price through the official distributor, while still having the opportunity to activate the applicable manufacturer’s warranty within the stated warranty period.
The programme is designed for customers who are comfortable taking ownership of the bicycle first and using local dealer support when required.
If you need help after handover, support remains available. However, each support or warranty lodgement will be subject to the applicable local dealer service charges outlined below.
In other words, Disty Direct gives you:
- Access to selected genuine global-brand bicycles
- Purchase through an official distribution channel
- Professional assembly and tuning before handover
- Warranty registration assistance
- A defined process for future warranty support
- Greater confidence than purchasing from an unknown online seller
Models Available
The following models are currently available through the Disty Direct programme:
- Tern Verge D9
- Tern Link C8
- Tern Link B8
- Tern Eclipse P20
- Bickerton 1507
Availability, colours and specifications may vary. Please contact us before purchase to confirm current stock and programme eligibility.
Why Buy Through an Authorised Channel?
Buying a bicycle is about more than finding the lowest advertised price.
A genuine bicycle purchased through an authorised channel provides greater confidence that the product is legitimate, correctly specified and supported through an established distribution network.
It also helps ensure that:
- The bicycle is assembled correctly
- The warranty documentation is completed properly
- You have a clear point of contact if an issue arises
- Repairs and warranty claims follow a defined process
- You are not left dealing with an overseas or unverified online seller
An unauthorised seller may offer a lower price, but that price may not include local assembly, dealer support, warranty administration or repair assistance. Disty Direct is intended to provide a transparent alternative.
How Does Disty Direct Work?
At the point of purchase
- Pay the official distributor via QR code for the discounted programme price.
- Pay S$50 to My Bike Shop for professional bicycle assembly and tuning.
- My Bike Shop will also assist with completing the required warranty registration form before handover.
After the bicycle has been handed over
- If you need to make a warranty-related lodgement, submit your request to register@luminari.com.sg.
- Each in-warranty lodgement will incur a S$100 local dealer support charge per instance.
- Once the official distributor confirms that the issue falls within the manufacturer’s warranty scope, repair labour and handling will begin at S$100 per hour.
These charges apply to local support and handling under the Disty Direct programme. They are separate from the manufacturer’s warranty assessment and do not guarantee that every issue will qualify for warranty coverage.
Warranty Activation
Eligible owners may activate the applicable warranty within the stated five-year period, provided the bicycle and claim meet the manufacturer’s warranty requirements.
Warranty coverage remains subject to the manufacturer’s official warranty terms, exclusions and assessment process. Warranty coverage does not automatically include accidental damage, misuse, normal wear and tear, unauthorised modifications or maintenance-related issues.
For full details, please review Tern’s official warranty information:
We recommend keeping your purchase records, warranty documentation and bicycle details in a safe place.
A Transparent Way to Own a Genuine Bike
Disty Direct is not designed to compete solely on price. It is designed to offer a clearer and more dependable ownership pathway for customers who want a genuine Tern or Bickerton bicycle without purchasing from an unauthorised online seller.
You receive a properly assembled bike, assistance with warranty registration and access to a defined local support process should you need it later.
That peace of mind matters. Your bicycle should be ready to ride—not accompanied by uncertainty about where it came from or who will help if something goes wrong.
Ready to Ride?
If you are considering a Tern Verge D9, Tern Link C8, Tern Link B8, Tern Eclipse P20 or Bickerton 1507, ask us about Disty Direct before purchasing from an unauthorised online seller.
We will explain the available model, price, assembly process, warranty registration and applicable support charges so that you can make an informed decision.
Buy with confidence. Ride with confidence. Choose a genuine bicycle through a transparent support programme.
Important programme information
- Disty Direct applies only to selected models and available stock.
- Prices and availability may change without notice.
- Local support charges apply as stated above.
- Warranty claims remain subject to the manufacturer’s official warranty terms.
- A local support charge does not guarantee warranty approval.
- Please confirm all current pricing, terms and model availability before purchase.