PLEASE TAKE SPECIAL NOTE
the Process after booking an appointment is as follows:
– Confirmed appointments will be sent via email to you.
– Please come at your appointed time.
– If it is a bike repair/service drop off, an assessment will be given and payment upon acceptance of the bike prior to any work to be carried out.
– Should you need to cancel, the cancellation link is on the email.
– We have very limited space and this impacts the load we can handle at any one time. Please therefore ensure that you collect the bike within the next working day of being notified or we will have to charge storage of S$10/day.
When you come for your appointment, we will proceed as follows:
– An assessment will be given and payment made prior to the work being carried out.
– Take note that our servicing scope DOES NOT cover repair for critical parts that are neglected or damaged. Our staff will do an assessment and collect a S$300 – $400 deposit to repair any parts before servicing can commence.
– It is important that you bring all your original receipts and warranty registration for verification.
– Once the bike is repaired/serviced, an appointment will be arranged for you to collect your bike.
All MBS Tuneup cards holders, PLEASE read:
For non-cardholders, a S$35 delivery deposit will be required.
To avoid any doubt, for a Full Service drop-off:
– We will collect S$220+S$35 before starting the work and will refund the S$35 when you collect the bike timely. If not we will arrange for the delivery service.
– Please ensure that you are not going away on a planned absence and leave your serviced bikes at our premises. We have tight space constraints.
MBS Tune-up cards are NOT TRANSFERABLE and our staff will verify the ownership against the original registration. All incomplete cards will be rejected. and any attempts to defraud will be reported to the police.
BRU-care cards will no longer be recognised for bike support cover.
