TERMS OF PURCHASE
Shipping and Handling
Please refer to our Shipping & Handling page for detailed information about our shipping and handling rates.
Payment Method
In order to provide you with a safe and secure purchasing experience, payment processing is handled through our payment gateway which accepts all major credit cards.
Pricing
All prices are listed in Singapore dollars. If you pay by credit card your credit card will NOT be charged until your order has entered the shipping process.
Despite our best efforts, a small number of the items in our catalogue may be mis-priced.
If an item’s correct price is higher than our stated price, we will honor one order per shipping address and per customer for up to five (5) units at a maximum of 10% reduction of the catalogue price.
Before charging you for such orders, we will contact you to confirm the order, then ship or cancel your order in accordance with your instructions.
Order Viewing
After completing an order you will receive a confirmation e-mail detailing its contents. If you created an account with Premium Bike Gear, you can also view previous or pending orders by logging into your account.
Shipment Tracking
Please refer to our Shipping & Handling page for detailed information regarding how to track your shipment.
Replacements
In the unlikely event that a product arrives damaged, or if an incorrect product was sent, please send an e-mail with your order number together with a photo and description of the problem to kl@mybikeshop.com.sg
Our customer service department will then contact you with more details.
Returns and Refunds
Returns and refunds must be applied for within 30 days of the original purchase date.
Returned items must be complete, in their original condition and with the original packaging.
All returns must be approved will and require a Return Merchandise Authorization number, available by contacting: kl@mybikeshop.com.sg
The buyer must fill out the Product Return Form and send the item back to the appointed Return Center. The buyer is responsible for costs associated with returning the product.
We reserve the right to approve a full or partial refund depending upon the condition of the returned items.
In the case of a full refund, we will remit only the full, actual price paid for the items.
If the order was shipped with “free shipping”, the refund will be the full price of the items minus the shipping cost.
Import duties and any additional fees levied by the destination country or in the destination country shall not be refunded.